business
Technological advancements are revolutionizing customer service interactions, with firms increasingly relying on chatbots—automated virtual agents that can simulate human conversation. While many people generally prefer interacting with human customer service agents, a new study reveals an interesting twist: when consumers feel embarrassed about their purchases, they actually prefer dealing with chatbots. The study was published in theJournal of Consumer Psychology. The primary aim of the study was to understand how consumers’ concerns about self-presentation—essentially, their worries about b...
PsyPost (CA)
Recent research from the Netherlands reveals that individuals working in two-member teams tend to report greater cognitive interpersonal trust in their human teammates compared to AI agents. However, in three-member teams, the perceived trustworthiness of human and AI members was found to be similar. This study, published in the Journal of Occupational and Organizational Psychology, provides new insights into team dynamics involving AI. Artificial intelligence (AI) systems are computer systems designed to perform tasks traditionally requiring human intelligence, such as understanding natural l...
PsyPost (CA)
Recent research from Germany has found that employees who received unwanted help from coworkers and supervisors experienced higher frustration related to their needs for competence and autonomy. Frustration of the need for autonomy led to higher affective rumination after work and less psychological detachment from work. The research was published in Stress and Health. Modern society demands that humans spend a significant portion of their lives at work. As a result, workplace events can greatly influence an individual’s overall well-being and mental health. One crucial factor in determining t...
PsyPost (CA)
An analysis of data from a 17-year longitudinal study conducted in Belgium found a subtle link between extraversion in childhood and adolescence and entrepreneurial intentions in young adulthood. In other words, when extraverted children and adolescents grow up, they are slightly more likely to want to start a business compared to their less extraverted peers. The research was published in Applied Psychology. Entrepreneurship is the process of designing, launching, and running a new business by someone who identifies a market need and develops a product or service to meet that need. Entreprene...
PsyPost (CA)
A new study published in Evolution and Human Behavior provides evidence of a surprising disconnection between leader stereotypes and leader preferences. While most people still imagine leaders as men, especially when thinking of dominant leaders, they actually tend to slightly prefer female leaders, particularly those who are prestigious rather than dominant. Despite significant progress toward gender equality in the past century, women remain underrepresented in leadership positions. In 2021, women constituted only 7.4% of Fortune 500 CEOs, 26.9% of U.S. congressional representatives, and 30....
PsyPost (CA)
A recent study has shed light on how leaders with psychopathic tendencies manage to maintain a positive image and gain the trust of their followers. The study found that these leaders often use emotion regulation strategies to influence others’ perceptions, despite their lack of empathy and manipulative nature. The research was published in the Journal of Leadership & Organizational Studies. Psychopathy, characterized by impaired empathy, lack of remorse, and manipulative behavior, is a significant concern in leadership roles. Despite the known negative impacts of such leaders, they often clim...
PsyPost (CA)
Recent research published in the Journal of Organizational Behavior has shed light on an unsettling effect of sexualization in workplace settings. The study highlights a “sexualization spillover” effect where not only are sexualized women perceived as less warm and competent, but these negative perceptions also impact other female job candidates who are not sexualized. Previous research has demonstrated that sexualization — where a person’s value is judged based on their sexual appeal — can particularly disadvantage women by affecting how they are perceived in terms of leadership qualities and...
PsyPost (CA)
A series of online studies discovered that full-time managers often exploit loyal workers rather than protect and reward them. This exploitation includes assigning additional unpaid work or uncomfortable tasks outside work hours, under the assumption that loyal employees are willing to make personal sacrifices for their company. This research was published in the Journal of Experimental Social Psychology. Loyalty is a virtue that involves a strong sense of commitment, allegiance, or fidelity to a person, group, or cause. It is important because it fosters trust and stability in relationships, ...
PsyPost (CA)
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