McDonald’s to end AI drive-through amid increasing order errors
McDonald’s has decided to discontinue its trial of an artificial intelligence (AI)-assisted ordering system at select drive-through restaurants. The decision comes after videos of numerous order errors went viral online, highlighting the system’s limitations. This move signifies the fast food giant’s reassessment of AI technology implementation, particularly in customer-facing roles, amid broader industry efforts to cut labor costs. AI-powered ordering system faces challengesThe AI-powered voice-ordering system, launched in partnership with IBM in 2021, was tested at approximately 100 McDonald...