outsourcing
A medida que las empresas continúan planificando, ampliando o evolucionando sus esfuerzos de transformación digital y sus cambios a la nube, es probable que muchas confíen en consultores de TI o consideren contratarlos para obtener ayuda. La contratación de consultores de TI ofrece a los responsables de TI de las empresas varias ventajas, entre las que destaca el acceso rápido a la experiencia necesaria cuando no está disponible en la empresa. Pero también existen riesgos, como posibles sobrecostes, falta de compromiso y disponibilidad del consultor, problemas de comunicación, incumplimientos ...
CIO
As enterprises continue to plan, expand, or evolve their digital transformation efforts and shifts to the cloud, many are likely relying on IT consultants or considering hiring them for help. Bringing IT consultants on board give enterprise IT leaders several advantages, not the least of which is quick access to needed expertise when it’s not available inhouse. But there are also risks, including potential cost overruns, lack of commitment and availability of the consultant, communications issues, contract breaches, and lack of needed skills. Here are some tips for getting the most value from ...
CIO
SLAs are a critical component of any outsourcing and technology vendor contract. Beyond listing expectations of service type and quality, an SLA provides remedies when requirements aren’t met. Following are answers to common questions about SLAs and tips on how your organization can craft effective SLAs with your vendors and partners. What is an SLA?A service-level agreement (SLA) defines the level of service expected by a customer from a supplier, laying out metrics by which that service is measured, and the remedies or penalties, if any, should service levels not be achieved. Usually, SLAs a...
CIO
Composing a workforce is like playing chess. When it’s done well, every choice is calculated, made mindfully of both its short- and long-run impacts, and of the delicate balance in which it must hold certain key variables — cost, productivity, digital maturity, and the potential to build capabilities that last. In striking this balance, digital and technology leaders have long optimized for cost, but so rapidly is business evolving that many of them are reconsidering that approach. Among such leaders is Barry Perkins. From 2011 to 2023, Perkins led technology in various senior-level roles for ...
CIO
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