The 7 sins of user support
Look no further than the 2024 IT marketplace, where the best paying jobs are predominantly technical, and attributes like strong communications and soft skills are all too often deemphasized. It’s no wonder that IT professionals spend their time honing their technical skills, and then end up speaking in technical acronyms that few people understand. Staff “technospeak” with users is a familiar user support issue that CIOs have faced for years. CIOS always want to improve the communications skills and user outreach of their staffs, but too often, they find that their top performers are poor com...