The Impact Of Conversational Technologies On Ecommerce
One of the biggest consumer behaviour changes within ecommerce has been the large-scale shift to using conversational commerce technologies. Q3 2021 hedge fund letters, conferences and more Conversational Commerce Technologies That Consumers Are UsingSpurned on by the pandemic, modern shoppers have become accustomed to yelling out their shopping list items to a Voice Assistant, as well as sending messages through a Live Chat or Chatbot box in the corner of a website for customer service. So much so that by 2025 the voice and chat industry is expected to be valued at $290 billion. This figure c...