Artificial intelligence (AI) has been helping organisations find new opportunities and quickly launch new services for some years now, by automating processes and freeing up people’s time.
Now generative AI is expanding the possibilities further still, by enabling organisations to automate tasks such as content generation or the summarisation of large volumes of data.
When these two forms of AI-powered automation are combined into a single platform, possibilities emerge for the creation of new services that can deliver additional efficiencies and even entirely new revenue streams.
Automated opportunity maximisation
For more than 30 years, Tungsten Automation has enabled organisations to capitalise on new opportunities quickly with a suite of tools that streamline tasks and procedures and enable staff to focus on higher value activities.
Previously known as Kofax, Tungsten Automation provides a cloud-based platform enhanced by AI that helps organisations quickly build automated systems and processes.
Generative AI is a key component of Tungsten Automation’s solutions, and the company is actively working with clients to develop the possibilities generative AI can deliver within business processes. One area of activity is the re-imagining of how people interact with software through the incorporation of natural language capabilities, to make completing a task as simple as asking for it.
This can lead to outcomes such as making the creation of new workflows, forms, and business rules faster and easier even for non-expert individuals.
Accelerated service outcomes
Another area where generative AI will have an impact on automation is its use in generating insights from the vast volumes of information that organisations possess.
This information can be used as training data to create new Ai models that are tuned to respond to questions that relate specifically to that business, further accelerating the velocity with which information can be retrieved and decisions made.
Such systems can be of great value to everyone from contact centre staff that now have access to a wealth of corporate knowledge at their fingertips when responding to customer queries through to assisting senior executives with setting long term strategies.
While there are a broad range of cross industry use cases that generative AI enables, many of the highest value opportunities use it to bolster activities such as core document extraction, building processes and their underlying components, and accelerating insights from data.
For these activities to deliver value, however, they require an appropriate automation platform to ensure they can integrate with the systems and processes of the organisation that seeks to use them.
And while the possibilities for generative AI seem endless, it is important to remember that it is not a silver bullet. For generative AI to be effective it needs to be trained on appropriate high-quality data, and its output should be constantly checked to ensure it is not drifting from providing accurate responses.
Hence it is critical that any organisation which is exploring the possibilities for AI within their workflows must take a platform approach that includes the necessary pre-integration and validation interfaces.
Service intelligence
AI has enormous potential to improve existing processes and facilitate entirely new ones. This makes it a critical tool in a world where the winning organisations will be the ones that can quickly capitalise on opportunities to generate new revenue.
Whether an organisation is seeking to use AI to win new customers or delight the ones it has, Tungsten Automation provides the opportunity to do so quickly and cost-effectively.
To hear more about opportunities AI can help in Automation join the Tungsten Automation Summit on May 16 – Register here.
