Bishop’s Stortford’s branch of the Halifax bank is to close on Monday, October 28.
The business says most customers of the branch in the Corn Exchange now use a mobile banking app, online or telephone services.
Account holders have been told: “After the branch closes, a community banker will be in the area to help customers one day a week so you can come in and talk to us.”
Halifax says only 398 customers regularly use the branch each month: 3% are under 18; 17% are aged 18 to 34; 33% are 35 to 54; 31% are 55 to 74 and 16% are over 75.
There has been a 55% drop in counter transactions since February 2019 but ATM (automated teller machine) use only decreased by 6% over the same period to February this year.
The bank says 37% of customers also used another Halifax branch in the 12 months to February 2024; 22% of customers used the closing branch and the Post Office to manage their financial affairs and 78% used other branches, online banking or called the business in six month period ending February 2024.
The nearest Halifax branches are in the Harvey Centre in Harlow and Great Square, Braintree.
When the Corn Exchange building shuts, its ATM will also be removed and customers will be directed to the Nat West Bank and HSBC in North Street as alternatives.
The premises are part of a single-storey extension to the 19th century, neo-classical Corn Exchange, built at the turn of the turn of the 20th century.
It was the home of Capital and Counties Bank and later Lloyds Bank, now in North Street.
The Halifax, now part of Lloyds Banking Group plc, demutualised to become a public limited company in 1997. In 2001, it merged with Bank of Scotland to form HBOS plc, which was acquired by Lloyds TSB in 2009.
Barclays Bank in North Street, Bishop’s Stortford, closed on Friday, April 12, this year.