itleadership
The University of Pennsylvania Health System had an enormous amount of anonymized patient data in its Penn Medicine BioBank, and SVP and CIO Michael Restuccia’s team saw an opportunity to use it to benefit the research hospital’s patients. “We had a conversation about how to take some of the innovation occurring in research around AI and deploy it in the clinics,” he says. That led to the creation of an AI-based diagnostics tool that automates the assessment of the more than 500 images that a typical abdominal CT scan generates to help provide early diagnosis of hepatic steatosis, a condition ...
CIO
While the PE industry is not as active as it has been in previous years, what goes down typically comes back up, so CIOs are likely to get calls from recruiters about joining a PE portfolio company sometime soon. Some PE firms buy a portfolio company, replace key leaders (including the CIO) and let the management team figure out how to grow the value of their investment. But these hands-off private equity firms are few and far between. Most PE firms have a deal partner, who made the acquisition happen, and an operating group, whose job is to ensure the management team achieves the value creati...
CIO
An event agenda starts as a proverbial blank page. How do we fill it? Our goal is to provide a forum to discuss the most pressing issues facing security leaders, which right now includes proactive use of AI as well as defending against adversarial AI. Building smart and innovative teams as well as cultivating a cyber-conscious culture throughout the organization also rank as top priorities. Then the question becomes who we think would best speak to these issues. Here’s how we think that through. Our host city for SecureIT is New York. Its largest industries include financial services, health c...
CIO
Charles Dickens’ Tale of Two Cities contrasts London’s order and safety with the chaos and risk of Paris. Wall Street has its own tale of contrasts: Apple, which represents order and safety, and UnitedHealth Group, which represents — well, it was supposed to be order and safety, too, only it didn’t work out that well. And therein lies a cautionary tale for all CIOs. Start with UnitedHealth Group. Unless you’ve been living off the grid for the past few months you know the basics: UHG was hacked, losing as much as 6 terabytes (techspeak for “a lot”) of patient data and creating chaos in the enti...
CIO
To make products and services as sticky and relevant as possible, organizations must have broad perspectives from their key audience on the challenges and opportunities their solutions provide. Without this kind of insight, they will miss out on ways to drive the direction of their products and services. In short, innovation will become less effective. The CIO is the key stakeholder in driving the discovery of the audience perspective. They need to find a way to create dialogue about industry trends and key opportunities customers and prospects are targeting to deliver value back to their orga...
CIO
SLAs are a critical component of any outsourcing and technology vendor contract. Beyond listing expectations of service type and quality, an SLA provides remedies when requirements aren’t met. Following are answers to common questions about SLAs and tips on how your organization can craft effective SLAs with your vendors and partners. What is an SLA?A service-level agreement (SLA) defines the level of service expected by a customer from a supplier, laying out metrics by which that service is measured, and the remedies or penalties, if any, should service levels not be achieved. Usually, SLAs a...
CIO
You just landed an IT leadership role. Your team expects you to lead. Other leaders are evaluating whether they can trust you to help them meet their goals. And you know how hard it can be to recover from a bad first impression. No pressure, right? Whether you got here by design or accident, are leading a team of hundreds of technical experts spread around the globe, or captaining a lean crew focused on a clear goal, this relationship with your team and the organization is fundamentally different from other working relationships you have held. If you make a strong impression, this could be the...
CIO
As SVP and CTO for the Boston Red Sox, Brian Shield is responsible for the strategic direction of technology, fan engagement, day-to-day IT operations, and cybersecurity in support of the team, their fans, and Fenway Sports Management. With a career that has spanned multiple industries and bellwether companies, including FTD and The Weather Channel in addition to the Red Sox, Shield is known and respected nationally as a business-savvy industry innovator. I sat down with Shield at the New England Sports Network Studios (NESN) for a recent episode of the Tech Whisperers podcast. In that wide-ra...
CIO
Salesforce today announced a first-of-its-kind gen AI benchmark for CRM, which aims to help businesses make more informed decisions when choosing large language models (LLMs) for use with business applications. “Customers don’t just want the best model,” explains Clara Shih, CEO of Salesforce AI. “They want to make sure it’s the best model that’s compliant, fits their security standards, and doesn’t break the bank.” For businesses, Shih says, choosing an LLM for a business application is a constrained optimization problem as they balance cost, accuracy, trust and safety, and speed. “Cost and p...
CIO
In the 2022 Spring Playoffs for multiplayer video game League of Legends, Team Liquid suffered a shocking 0-3 loss to rival team Evil Geniuses, which prevented it from moving on to the 2022 World Championships. “Out of nowhere, they pulled some counter picks [during the draft] that we just had no visibility on,” says Jesse Hart, senior director of sports science and analytics for Team Liquid. “It was a dark day for us, but it’s a dark day that’s become a lesson. We have to be aware and prepared for these things.” While there’s no shortage of data when it comes to League of Legends — game data ...
CIO
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