‘Waste’-Water Street residents ill from Thames Water sewage leaks in Hampstead Norreys

At least one child has reportedly become ill in one of the worst areas for sewage contamination in the district.

Thames Water (TW) has said groundwater infiltration and hydraulic overload are responsible for raw sewage discharging from its network into streets and properties across West Berkshire.

Sign warning motorists approaching Water Street. Credit: Mirek Gosney

And residents of Hampstead Norreys are some of the worst affected, living with the stench of human waste on their properties for months.

Kate Howlett has lived in the village for 10 years and claims four of her family members have been hospitalised this year with breathing and stomach problems.

Her youngest grandchild, aged nine months, fell into a pool of sewage by their trampoline last week.

Mrs Howlett’s nine-month-old granddaughter fell in the sewage near the trampoline. Credit: Mirek Gosney

The five manholes on her property have been discharging into her garden and caused sewage to back up into her kitchen and bathroom at least four times since December.

“We’re at one of the lowest points here,” she said.

Pool of human waste at the bottom of Mrs Howlett’s garden — at the lowest level it has been. Credit: Mirek Gosney

“As we used the kitchen sink, fresh sewage would come up each time we poured water. We can’t wash up.

“It’s difficult to get out of the house.”

But she said TW told her it was her responsibility to clear the manholes.

Mrs Howlett barricaded her back door to stop sewage entering her house. Credit: Mirek Gosney

A TW engineer visited her property one evening last week and again this morning (Thursday).

She added: “We’ve tried our best, and so has our landlady and the people from Thames Water.

“But at this stage of the game, it’s all too late.

“It’s people taking money out for greed and not putting it where it’s supposed to be.

“It now needs major investment before it gets to next winter to stop this happening again.

“And I can’t see that happening with a bankrupt company.”

Toilet paper, tampons and wet wipes discharging from the manhole in Mr Miller’s front garden. Credit: Mirek Gosney

Mrs Howlett also claimed: “They [TW engineers] have been told they cannot deal with us if we’re dealing with the press.

“One chap came this week and I told him press were coming the next day and he ran from the property.

“He also said they can’t rod the drains because this then pushes the problem downstream.

“But in the meantime, we can’t use our toilets, shower or washing machine.”

Mrs Miller revealed she and her family plan to leave their property soon.

Stephen Miller has called Thames Water out to his property three times since January. Credit: Mirek Gosney

Stephen Miller, a parish councillor and resident for 20 years, has avoided the same ordeal thanks only to the manhole discharging wastewater into the stream flowing through his front garden – so long as it remains clear.

He unclogs the drain of faeces, wet wipes, tampons and toilet paper at least twice a day.

TW has visited his property on three occasions since he first reported the issue on January 13.

Mr Miller scraping human waste from his clogged-up manhole. Credit: Mirek Gosney

He said: “When TW came along, they seemed most concerned the river would overflow and enter the sewer.

“I don’t think it could go into the sewer, because the groundwater pressure wouldn’t let it.

“Their solution was to build up the height of the inspection chamber so the river doesn’t get in.

“I said the next inspection chamber is in my garage. So, if it doesn’t come out here, it will come out there.”

Toilet paper, tampons and wet wipes discharging from the manhole in Mr Miller’s front garden. Credit: Mirek Gosney

Some anonymous artists have produced graffiti and renamed road signs to reflect the dire situation, changing Water Street to read ‘Sewage Street’ – since removed.

Makeshift signs highlight the ongoing sewage pollution in Hampstead Norreys. Credit: Phil Cannings
Water Street sign changed to read 'Sewage Street' in Hampstead Norreys. Credit: Carolyne Culver
Pranksters get creative in Hampstead Norreys. Credit: Phil Cannings

But it’s not just the villages which have suffered.

Makeshift signs highlight the ongoing sewage pollution in Hampstead Norreys. Credit: Mirek Gosney
Makeshift signs highlight the ongoing sewage pollution in Hampstead Norreys. Credit: Mirek Gosney

Newbury resident Malachy Gordon, in Newport Road, endured about eight weeks of sewage flooding his home and garden earlier this year.

Mr Gordon worked for TW in the 1980s – and said they never had problems like this then.

He told the water company his problem was due to a blockage at a specific section of the drain in his street, but said he was ignored.

Thames Water incorrectly attributed the issue to an overloaded pump station in Faraday Road.

Surcharging drain in Water Street. Credit: Mirek Gosney

On March 14, a TW spokesperson wrote back to him saying: “Following an attendance today (March 14), we have located and cleared a blockage in our network.

“Unfortunately, this was not identified on any of our previous attendances.

“Our previous conclusion was incorrect.

“We have now removed a significant blockage of fat, oil, grease and baby wipes from Mr Gordon’s shared lateral drain.

“These materials should never be discharged into our sewer network.

Overflowing Thames Water drains in Water Street. Credit: Mirek Gosney

“However, we recognise our inability to identify this as the root cause of the blockage significantly prolonged Mr Gordon’s situation.”

“I kept at them every week,” he said. “In the end, their call centre asked me to stop calling.”

Mr Gordon received £750 in compensation.

Flooding in Water Street. Credit: Phil Cannings

When asked how he would fix TW based on his experience, he responded: “Maggie Thatcher privatised everything, and now we’re reaping the rewards of it.

“TW is knackered. It needs a massive infrastructure investment.”

TW has been approached for comment.