business
Technological advancements are revolutionizing customer service interactions, with firms increasingly relying on chatbots—automated virtual agents that can simulate human conversation. While many people generally prefer interacting with human customer service agents, a new study reveals an interesting twist: when consumers feel embarrassed about their purchases, they actually prefer dealing with chatbots. The study was published in theJournal of Consumer Psychology. The primary aim of the study was to understand how consumers’ concerns about self-presentation—essentially, their worries about b...
PsyPost (UK)
Technological advancements are revolutionizing customer service interactions, with firms increasingly relying on chatbots—automated virtual agents that can simulate human conversation. While many people generally prefer interacting with human customer service agents, a new study reveals an interesting twist: when consumers feel embarrassed about their purchases, they actually prefer dealing with chatbots. The study was published in theJournal of Consumer Psychology. The primary aim of the study was to understand how consumers’ concerns about self-presentation—essentially, their worries about b...
PsyPost (CA)
Technological advancements are revolutionizing customer service interactions, with firms increasingly relying on chatbots—automated virtual agents that can simulate human conversation. While many people generally prefer interacting with human customer service agents, a new study reveals an interesting twist: when consumers feel embarrassed about their purchases, they actually prefer dealing with chatbots. The study was published in theJournal of Consumer Psychology. The primary aim of the study was to understand how consumers’ concerns about self-presentation—essentially, their worries about b...
PsyPost
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FNNプライムオンライン
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2日に渡って実施された大阪・関西万博の国際会議が、26日午後に終了した。 展示内容が具体的になってき...
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仙台放送
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