itleadership
SLAs are a critical component of any outsourcing and technology vendor contract. Beyond listing expectations of service type and quality, an SLA provides remedies when requirements aren’t met. Following are answers to common questions about SLAs and tips on how your organization can craft effective SLAs with your vendors and partners. What is an SLA?A service-level agreement (SLA) defines the level of service expected by a customer from a supplier, laying out metrics by which that service is measured, and the remedies or penalties, if any, should service levels not be achieved. Usually, SLAs a...
CIO
You just landed an IT leadership role. Your team expects you to lead. Other leaders are evaluating whether they can trust you to help them meet their goals. And you know how hard it can be to recover from a bad first impression. No pressure, right? Whether you got here by design or accident, are leading a team of hundreds of technical experts spread around the globe, or captaining a lean crew focused on a clear goal, this relationship with your team and the organization is fundamentally different from other working relationships you have held. If you make a strong impression, this could be the...
CIO
As SVP and CTO for the Boston Red Sox, Brian Shield is responsible for the strategic direction of technology, fan engagement, day-to-day IT operations, and cybersecurity in support of the team, their fans, and Fenway Sports Management. With a career that has spanned multiple industries and bellwether companies, including FTD and The Weather Channel in addition to the Red Sox, Shield is known and respected nationally as a business-savvy industry innovator. I sat down with Shield at the New England Sports Network Studios (NESN) for a recent episode of the Tech Whisperers podcast. In that wide-ra...
CIO
Salesforce today announced a first-of-its-kind gen AI benchmark for CRM, which aims to help businesses make more informed decisions when choosing large language models (LLMs) for use with business applications. “Customers don’t just want the best model,” explains Clara Shih, CEO of Salesforce AI. “They want to make sure it’s the best model that’s compliant, fits their security standards, and doesn’t break the bank.” For businesses, Shih says, choosing an LLM for a business application is a constrained optimization problem as they balance cost, accuracy, trust and safety, and speed. “Cost and p...
CIO
In the 2022 Spring Playoffs for multiplayer video game League of Legends, Team Liquid suffered a shocking 0-3 loss to rival team Evil Geniuses, which prevented it from moving on to the 2022 World Championships. “Out of nowhere, they pulled some counter picks [during the draft] that we just had no visibility on,” says Jesse Hart, senior director of sports science and analytics for Team Liquid. “It was a dark day for us, but it’s a dark day that’s become a lesson. We have to be aware and prepared for these things.” While there’s no shortage of data when it comes to League of Legends — game data ...
CIO
Un articolo della Harvard Business Review del 1958 [in inglese] ha coniato il termine Information Technology, focalizzando la sua definizione sull’elaborazione rapida di grandi quantità di informazioni, sull’utilizzo di metodi statistici e matematici nel processo decisionale e sulla simulazione del pensiero di ordine superiore attraverso le applicazioni. Questa definizione era molto in anticipo sui tempi e, in qualche modo, prevedeva le capacità di apprendimento automatico e di IA generativa dell’era attuale. Nonostante questa preveggenza e la flessibilità del concetto generale, sono in molti,...
CIO
A 1958 Harvard Business Review article coined the term information technology, focusing their definition on rapidly processing large amounts of information, using statistical and mathematical methods in decision-making, and simulating higher order thinking through applications. That definition was well ahead of its time and forecasted the current era’s machine learning and generative AI capabilities. Despite that prescience, and the flexibility of information technology as a term, many today argue that calling the CIO’s organization “information technology” or “IT” has lived its course. After ...
CIO
Nominations for this year’s prestigious CIO50 Australia Awards have opened. Now in its ninth year, the 2024 CIO50 Awards will be held together with the CSO30 Awards at the Shangri-La Hotel in Sydney on October 17th. This flagship awards program from CIO Australia is open to senior technology and digital executives who have overall responsibility and control of the ICT vision and direction for their organisation. This prestigious accolade is open for self-nominations as well as nominations made on behalf of deserving individuals. Nomination submissions can be made online or by downloading the p...
CIO
This article was co-written by Chris Davis, Partner, Metis Strategy, and Kelley Dougherty, Associate, Metis Strategy In this time of fluid markets, fierce competition, and constant disruption, the modern enterprise must stay innovative and agile. It must be ready to evolve at any moment, and deliver quickly, consistently, and reliably through its large-scale software operations. But it can hardly do so through traditional, monolithic ways of working, particularly those organized around projects. Many companies are therefore reorienting their operating models around end-to-end products. Done we...
CIO
Organizations erroneously believe that 100% of the value of strategic planning for the future lies in determining “what comes next” or putting a stake in the ground regarding “where we want to be.” Most of the real value associated with strategic planning for the future emerges from a nondelusional articulation of the current situation. Just like with Uber or Google Maps, if you want to get where you are going, you have to be very specific about where you are starting from. Futurists and strategic planners need to stop obsessing about technology end-points and become adept at the twin interrel...
CIO
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